Quick break from the seminar, the customers come out of the room for coffee, tee and quick snacks. This is my cue, my time to work. But I too needed something to drink so I got myself a cup of tea without sugar (my stomach still upset) and quickly returned to my position.
Fred was entertaining a young lady who was asking all sorts of generic questions. Not as basic as the ones I answered in the morning - she understood what a Contact Centre was - but still, not very specific. She basically said "can you tell me more about all this?" I was slowly sipping on my tea but Fred, cunning as a fox, saw me there too comfortable and free and dropped this: "I only do the sales part. Let me introduce you to my expert. This is Georges!" Ouch!
But I guess it wasn't so bad. I gave her a five-minute no-brainer description of what Workforce Manager is all about, benefits for her as a contact centre supervisor, for her company in terms or savings, the Sales speech, you know. She was happy. I was happy. Then, as I saw Fred was too comfortable and free I dropped this: "... and it integrates tightly with our entire range of solutions. Fred can talk to you about routing and multimedia contact centres."
Haha! The sweet taste of revenge! ;o)
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